Opening Hours

Our Front Desk (located at John Storer House) opening times:

Monday, Tuesday, Thursday & Friday | 10.00am - 12.00pm | 2.00pm - 4.00pm

Wednesday | 2.00 - 4.00pm

Our Phonelines are operated during the following times:

Monday, Tuesday, Thursday & Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 1.30pm - 4.30pm

Advice Services

What is it?

The Tenancy Relations service operates within the Housing Advice team. We have a Tenancy Relations Officer who specialises in providing assistance to tenants with any issues relating to a private tenancy.

Tenancy Relations

What can we help with?

The Tenancy Relations officer, can offer specialist advice, advocacy and assistance on the following issues:

  • Private Landlord Disputes
  • Harassment and illegal eviction
  • Housing Benefit issues
  • Disrepair
  • Rent arrears
  • Notices, possession orders and eviction warrants
  • Deposits
  • Rent levels
what can we help with?

Accredited by

funded by
Housing Advice can help you irrespective of what your financial situation is.

How do we help?

The Tenancy Relations Officer provides information and will discuss all of your options with you, to help you understand your legal rights and responsibilities in relation to your housing or homelessness situation.

If you are at risk of losing your home or feel that you can no longer stay there, the team will make every effort to help you to keep your home. If this is not possible we can help provide advice regarding the alternative options that may be available to you.

how we can help?

Who is this service for?

The Tenancy Relations Service takes referrals for anyone over the age of 18 with a private tenancy living in Charnwo

Refer To Us

If you would like to access the service, or find out more information about the Tenancy Relations Service, you can get in touch by phone or email.

Refer To Us

Jane's Story

Jane came to The Bridge for advice as she was homeless and currently in temporary accommodation, supplied by the Local Authority...

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