Opening Hours

Our Front Desk (located at John Storer House) opening times:

Monday, Tuesday, Thursday & Friday | 10.00am - 12.00pm | 2.00pm - 4.00pm

Wednesday | 2.00 - 4.00pm

Our Phonelines are operated during the following times:

Monday, Tuesday, Thursday & Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 1.30pm - 4.30pm

01509 260500 / 0800 038 5964
Local Lifesaver

Advice Services

What is it?

Within the Housing Advice service, our Tenancy Relations Officer provides specialist housing advice, assistance and advocacy on all housing and homelessness related matters, specifically for landlords.

Advice for Landlords

What can we help with?

The Housing Advice team can help with the following:

  • Tenancy deposits – pre 2007 to date
  • The legal requirements of regaining possession of your property (Section 21 and Section 8 notices)
  • The new requirements introduced by the Deregulation Act 2015 and the process for issuing Section 21 notices (including the prescribed requirements for all new tenancies from 1 October 2015)
  • New prescribed form for Section 21 notices
  • The legal requirements on retaliatory eviction
  • Checking your tenant’s right to rent under immigration status (all landlords in England have to make checks, since 1st February 2016)
  • General tenancy information
  • Rent increases
  • Accelerated possession procedure
  • Mediation between landlord and tenant
  • Best practice for landlords
  • Fixed term and statutory periodic tenancies
  • Rent arrears
  • Landlord and tenant rights and responsibilities
what can we help with?

Accredited by

funded by
Housing Advice can help you irrespective of what your financial situation is.

How do we help?

The Tenancy Relations Officer will provide information, help you understand your legal rights and responsibilities and discuss all of your options with you in relation to the issue.

how we can help?

Who is this service for?

The Tenancy Relations Service takes referrals for landlords living in Charnwood.

Refer To Us

If you would like to make a referral, or find out more information about Tenancy Relations, you can get in touch by phone or email.

Refer To Us

Jane's Story

Jane came to The Bridge for advice as she was homeless and currently in temporary accommodation, supplied by the Local Authority. Jane was offered an appointment to see our Tenancy Relations Officer (TRO).

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