Opening Hours

Our Front Desk (located at John Storer House) opening times:

Monday, Tuesday, Thursday & Friday | 10.00am - 12.00pm | 2.00pm - 4.00pm

Wednesday | 2.00 - 4.00pm

Our Phonelines are operated during the following times:

Monday, Tuesday, Thursday & Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 1.30pm - 4.30pm

Location Update

We are based at John Storer House on the ground floor, and are open 10-12pm and 2-4pm (except on Wednesdays 2-4pm).

We also have a number of Hubs offering Triage Support and Housing Advice, across Leicestershire:

  • Mondays 11am - 1pm at Melton Storehouse, the Hope Centre, 42–44 Nottingham Street, Melton Mowbray, LE13 1NW - Triage Support
  • Mondays 2pm - 5pm at Melton Library, Wilton Road, Melton Mowbray, LE13 0UJ - Housing Advice
  • Tuesdays 10am - 1pm & 2pm - 4.30pm at Helping Hands, 66-68 Blaby Road, South Wigston, LE18 4SD - Triage Support and Housing Advice
  • Thursdays 1pm - 4pm at The Well, 45 High Street, Kibworth Beauchamp, LE8 0HS - Housing Advice
  • Fridays 10am - 2pm at The George Smith Hub, 24-28 Hotel Street, Coalville, LE67 3EP - Housing Advice.

Feel free to drop in, or to speak to our Triage team call us on 01509 260500 / 0800 038 5964.

Our Vision is... "Resilient, compassionate communities where individuals thrive in safe and secure homes"

97%

Homelessness Prevented or Overcame

4,730

Referrals and Enquiries

90%

Improved Housing Conditions

93%

Improved Mental Health

95%

Improved Physical Health

2,118

Households Supported

96%

Improved Finances

82%

Supported with Accessing Employment

83%

Reduced Crime & ASB

91%

Supported With Accessing Education

(April 22 - March 23)