Opening Hours

Our Front Desk (located at John Storer House) opening times:

Monday, Tuesday, Thursday & Friday | 10.00am - 12.00pm | 2.00pm - 4.00pm

Wednesday | 2.00 - 4.00pm

Our Phonelines are operated during the following times:

Monday, Tuesday, Thursday & Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 1.30pm - 4.30pm

Location Update

We are based at John Storer House on the ground floor, and are open 10-12pm and 2-4pm (except on Wednesdays 2-4pm).

We also have a number of Hubs offering Triage Support and Housing Advice, across Leicestershire:

  • Mondays 11am - 1pm at Melton Storehouse, the Hope Centre, 42–44 Nottingham Street, Melton Mowbray, LE13 1NW - Triage Support
  • Tuesdays 10am - 1pm & 2pm - 4.30pm at Helping Hands, 66-68 Blaby Road, South Wigston, LE18 4SD - Triage Support and Housing Advice
  • Wednesdays - alternate weeks at each Venue:
    • Melton Library, Wilton Rd, LE13 0UJ - 10am-1.30pm (February 14th, 28th and March 13th, 27th)
    • Children and Families Wellbeing Centre, Venture House, LE13 0HN - 9.30am-1.30pm (February 7th. 21st and March 6th, 20th)
  • Thursdays - alternate weeks at each Venue:
    • The Well, 45 High Street, Kibworth Beauchamp, LE8 0HS - 1pm - 4pm (February 1st, 15th, 29th and March 14th. 28th)
    • Children and Families Wellbeing Centre,28 Coventry Rd, LE17 4RB - 9.30am - 1.30pm (February 8th, 22nd and March 7th, 21st)
  • Fridays 10am - 2pm at The George Smith Hub, 24-28 Hotel Street, Coalville, LE67 3EP - Housing Advice.

Feel free to drop in, or to speak to our Triage team call us on 01509 260500 / 0800 038 5964.

Our Vision is... "Resilient, compassionate communities where individuals thrive in safe and secure homes"


Homelessness Prevented or Overcame


Referrals and Enquiries


Improved Housing Conditions


Improved Mental Health


Improved Physical Health


Households Supported


Improved Finances


Supported with Accessing Employment


Reduced Crime & ASB


Supported With Accessing Education

(April 22 - March 23)