Opening Hours

Our Front Desk (located at John Storer House) opening times:

Monday, Tuesday, Thursday & Friday | 10.00am - 12.00pm | 2.00pm - 4.00pm

Wednesday | 2.00 - 4.00pm

Our Phonelines are operated during the following times:

Monday, Tuesday, Thursday & Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 1.30pm - 4.30pm

Client Stories

View our latest case studies and client stories from The Bridge

Joe's Story

Rough Sleeping Initiative: Told by the Outreach Team

Joe's Story

Outreach is carried out in the early hours of the morning to engage with individuals who are rough sleeping. The Outreach Team tell Joe's Story.

Sep 26, 2022

Sophie's Story

talk2sort Mediation

Sophie's Story

When things were difficult at home and consequently impacting her school work and relationships, Sophie was put in touch with talk2sort Mediation.

Sep 26, 2022

Helen's Story

Charnwood Food Poverty Group: Your Store

Helen's Story

Helen worked with her partner in a special educational needs school, but had to stop working because of ill health during her pregnancy.

Sep 26, 2022

Lily's Story

Single Access Point

Lily's Story

Due to past trauma and relationship breakdowns, Lily spent a lot of her teenage years sofa surfing- by the time she was 17, her situation escalated.

Sep 26, 2022

Tyler's Story

YES Project

Tyler's Story

Before Tyler was referred to The Bridge, he was sofa surfing for around a year and stuck in a cycle with bad mental health.

Sep 26, 2022

Meera's Story

Housing Advice

Meera's Story

Meera was studying at university when suddenly she found herself homeless.

Sep 26, 2022

Jordan's Story

The YES Project

Jordan's Story

When Jordan was first referred to the YES Project, he was not in education, training or employment.

Jul 01, 2021

Linda's Story

Housing Matters

Linda's Story

Linda was referred to Housing Matters after neighbourly disputes got so bad that she knew she had to leave her address.

Jul 01, 2021

Sonia's Story

talk²sort Mediation

Sonia's Story

I felt like I couldn’t say anything right and I didn’t like how she spoke to me. Our Mediator would listen, but also identify things to reflect on.

Jul 01, 2021

Joseph's Story

Homeless Offenders Service

Joseph's Story

Fleeing violence and determined to move forwards, Joseph has been engaging with the Homeless Offenders Service.

Jul 01, 2021

Donna's Story

Housing Advice

Donna's Story

Donna was referred to Housing Advice at The Bridge to support her in the process of finding a new home and getting a fresh start.

Jul 01, 2021

Victoria's Story

Triage Services

Victoria's Story

After a drastic change in circumstances, Victoria had to receive Charnwood Welfare Provision for the first time.

Jul 01, 2021

Rachel's Story

Moneywise Plus

Rachel's Story

When Rachel was referred to Moneywise Plus, she had been out of employment for a little while following a drastic change in her home life.

Jan 29, 2021

Anna & Seb's Story

talk²sort

Anna & Seb's Story

When Anna reached out to talk²sort Mediation, the relationship between herself and her son, Seb, had deteriorated.

Sep 18, 2020

Darren's Story

Customer Services

Darren's Story

Having been entrenched in homelessness for a few years and relying on alcohol, Darren was supported by Customer Services.

Sep 18, 2020

Sue's Story

Housing Matters

Sue's Story

After being offered a job, Sue relocated… but the job didn’t materialise. The money she had barely covered her initial moving costs.

Sep 18, 2020

Lydia's Story

YES Project

Lydia's Story

Before I started with the YES Project, I was lonely. It’s helped me meet new people and talk to others.

Sep 18, 2020

Scott's Story

Rapid Rehousing Project

Scott's Story

Scott was made homeless suddenly after his marriage broke down. Having been allocated an empty flat, Rapid Rehousing continued to support him.

Sep 18, 2020