Opening Hours

Our Phonelines are operated during the following times:

Monday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Tuesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Thursday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Client Stories

View our latest case studies and client stories from The Bridge

Linda's Story

Housing Matters

Linda's Story

Linda was referred to Housing Matters after neighbourly disputes got so bad that she knew she had to leave her address.

Jul 01, 2021

Sonia's Story

talk²sort Mediation

Sonia's Story

I felt like I couldn’t say anything right and I didn’t like how she spoke to me. Our Mediator would listen, but also identify things to reflect on.

Jul 01, 2021

Joseph's Story

Homeless Offenders Service

Joseph's Story

Fleeing violence and determined to move forwards, Joseph has been engaging with the Homeless Offenders Service.

Jul 01, 2021

Donna's Story

Housing Advice

Donna's Story

Donna was referred to Housing Advice at The Bridge to support her in the process of finding a new home and getting a fresh start.

Jul 01, 2021

Victoria's Story

Customer Services

Victoria's Story

After a drastic change in circumstances, Victoria had to receive Charnwood Welfare Provision for the first time.

Jul 01, 2021

Jordan's Story

The YES Project

Jordan's Story

When Jordan was first referred to the YES Project, he was not in education, training or employment.

Jul 01, 2021

Rachel's Story

Moneywise Plus

Rachel's Story

When Rachel was referred to Moneywise Plus, she had been out of employment for a little while following a drastic change in her home life.

Jan 29, 2021

Sue's Story

Housing Matters

Sue's Story

After being offered a job, Sue relocated… but the job didn’t materialise. The money she had barely covered her initial moving costs.

Sep 18, 2020

Lydia's Story

YES Project

Lydia's Story

Before I started with the YES Project, I was lonely. It’s helped me meet new people and talk to others.

Sep 18, 2020

Scott's Story

Rapid Rehousing Project

Scott's Story

Scott was made homeless suddenly after his marriage broke down. Having been allocated an empty flat, Rapid Rehousing continued to support him.

Sep 18, 2020

Shannon's Story

Single Access Point

Shannon's Story

Shannon was 17 when she had to leave home after her relationship with her mother irreparably broke down, due to verbal abuse.

Sep 18, 2020

Neil's Story

Housing Advice

Neil's Story

Entrenched in homelessness and the prison system for around 28 years, Neil has finally settled into his own flat and is avoiding trouble.

Sep 18, 2020

Charmaine's Story

Single Access Point

Charmaine's Story

Living in a hostel, The Bridge supported Charmaine in both housing applications and mediation with her Dad.

Sep 18, 2020

Steve's Story

Homeless Offenders Service

Steve's Story

Having been released from prison, Steve was homeless. He struggled to adjust to life in a hostel and was evicted.

Sep 18, 2020

Anna & Seb's Story

talk²sort

Anna & Seb's Story

When Anna reached out to talk²sort Mediation, the relationship between herself and her son, Seb, had deteriorated.

Sep 18, 2020

Darren's Story

Customer Services

Darren's Story

Having been entrenched in homelessness for a few years and relying on alcohol, Darren was supported by Customer Services.

Sep 18, 2020

Jessica's Story

Single Access Point

Jessica's Story

Jessica needed advice after she was told to leave home.

Oct 01, 2019

Melvin's Story

Rough Sleeper Service

Melvin's Story

Melvin sought our support after he became homeless, having fleed Domestic Abuse.

Sep 02, 2019