Our Phonelines are operated during the following times:
Monday | 9.30am - 12.30pm | 1.30pm - 4.30pm
Tuesday | 9.30am - 12.30pm | 1.30pm - 4.30pm
Wednesday | 9.30am - 12.30pm | 1.30pm - 4.30pm
Thursday | 9.30am - 12.30pm | 1.30pm - 4.30pm
Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm
Linda was referred to Housing Matters after neighbourly disputes got so bad that she knew she had to leave her address.
Jul 01, 2021
I felt like I couldn’t say anything right and I didn’t like how she spoke to me. Our Mediator would listen, but also identify things to reflect on.
Homeless Offenders Service
Fleeing violence and determined to move forwards, Joseph has been engaging with the Homeless Offenders Service.
Donna was referred to Housing Advice at The Bridge to support her in the process of finding a new home and getting a fresh start.
After a drastic change in circumstances, Victoria had to receive Charnwood Welfare Provision for the first time.
The YES Project
When Jordan was first referred to the YES Project, he was not in education, training or employment.
When Rachel was referred to Moneywise Plus, she had been out of employment for a little while following a drastic change in her home life.
Jan 29, 2021
Having been entrenched in homelessness for a few years and relying on alcohol, Darren was supported by Customer Services.
Sep 18, 2020
After being offered a job, Sue relocated… but the job didn’t materialise. The money she had barely covered her initial moving costs.
Before I started with the YES Project, I was lonely. It’s helped me meet new people and talk to others.
Rapid Rehousing Project
Scott was made homeless suddenly after his marriage broke down. Having been allocated an empty flat, Rapid Rehousing continued to support him.
Single Access Point
Shannon was 17 when she had to leave home after her relationship with her mother irreparably broke down, due to verbal abuse.
Entrenched in homelessness and the prison system for around 28 years, Neil has finally settled into his own flat and is avoiding trouble.
Living in a hostel, The Bridge supported Charmaine in both housing applications and mediation with her Dad.
Having been released from prison, Steve was homeless. He struggled to adjust to life in a hostel and was evicted.
When Anna reached out to talk²sort Mediation, the relationship between herself and her son, Seb, had deteriorated.
Jessica needed advice after she was told to leave home.
Oct 01, 2019
Rough Sleeper Service
Melvin sought our support after he became homeless, having fleed Domestic Abuse.
Sep 02, 2019
As you are aware, the Coronavirus is still active in the UK and has specific risks associated with the people we work with, including those who are homeless and or rough sleeping. As a responsible service provider, and employer, we are taking proactive measures to protect our clients and our workforce. As a consequence, there may be some minor interruptions to our service delivery, but hopefully these will be minimal.
Thank you for your patience and understanding.