Opening Hours

Monday - Tuesday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Wednesday | Closed | 2.00pm - 4.30pm

Thursday - Friday | 9.30am - 1.00pm | 2.00pm - 4.30pm


Christmas Opening Hours

Xmas Eve | 10.00am - 4.00pm

Xmas Day/Boxing Day/27.12.18 | Closed

28.12.18 | 10.00am - 4.00pm

New Years Eve | 10.00am - 4.00pm

New Years Day | Closed

02.01.18 | Open as Normal

Services

Independent, free and confidential...

Advice for Landlords

Available if you are a landlord living in Charnwood.

01509 260500

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We provide specialist housing advice, assistance and advocacy on all housing and homelessness related matters, specifically for landlords.

Charnwood Welfare Provision

Available if you are eligible for means tested benefits who are without money to purchase food or fuel.

0300 5610561

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Charnwood Welfare Provision is an emergency service available to assist people in crisis who are without food/gas/electricity.

County Housing Advice Line

Available if you are over the age of 16 living in Leicestershire with a Housing Issue.

0300 0037005

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The Leicestershire County Housing Advice Line is a free advice service offering impartial info, advice and signposting on housing related issues.

Customer Services Support

Accessible for anyone as the initial point of contact for The Bridge.

01509 260 500

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Our Customer Service Team are the first point of contact for general enquiries and for people in crisis situations.

Housing Advice

Available if you are over the age of 18 and living in Charnwood

01509 260500

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The Housing Advice service provides specialist housing advice, assistance and advocacy on all housing and homelessness related matters.

Housing Matters

Available if you are single, over the age of 18 or families living in the county of Leicestershire.

0300 5610001

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Housing Matters is a housing related support service operating across the county of Leicestershire for either single people, couples or families.

Housing Matters Accommodation

Available if you are a single people, over the age of 18 and homeless.

0300 5610001

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The Housing Matters Accommodation Service is short-term, supported accommodation for single people, over the age of 18, who are homeless.

Moneywise Plus

Available if you are unemployed, have the right to work in the UK, are over the age of 18 and living in Leicester and Leicestershire.

0300 0037004

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Moneywise Plus is a free service that supports individuals to increase their confidence and improve both digital and financial skills.

Rough Sleeper Programme

Available if you are over 18 and rough sleeping or at imminent risk of rough sleeping across Leicester City, Leicestershire or Rutland.

01509 260500

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The Rough Sleeper Programme comprises of the Homelessness Transitions Service and the No Second Night Out (NSNO) initiative.

Rutland Community Wellbeing Service

Available if you are over the age of 16, have a support need and living in Rutland.

01572 725805

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The Rutland Community Wellbeing Service helps Rutland citizens to improve their personal health and wellbeing and the overall welfare of the community

Single Access Point

Available if you are 16-17 year and require advice around a housing issue or having a specific housing need.

01509 260500

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The Single Access Point is a homelessness prevention service which works with 16 and 17 year olds who are having difficulties where they are living.

talk²sort Mediation

Available if you are 11-19 years old in Leicestershire.

01509 260500

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The talk²sort mediation service works with young people aged 11-19 and families who may be having problems at home or with their relationships.

Tenancy Relations

Available if you are over the age of 18 with a private tenancy living in Charnwood.

01509 260500

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We have a Tenancy Relations Officer who specialises in providing assistance to tenants with any issues relating to a private tenancy.

Vulnerable Persons Resettlement Scheme

The VPRS assists families who have been displaced from their home country and who have been offered resettlement under Humanitarian Protection.

Find out more

The VPRS assists families who have been displaced from their home country and who have been offered resettlement under Humanitarian Protection.

YES Project

Available if you are 15-24 and currently not in employment, education or training, across Leicester and Leicestershire.

0116 2574973

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The Youth Employability Support (YES) Project supports young people, aged 15-24 to take steps towards employment, education and training.

Jessica’s Story

Jessica rented privately with her 5 year old son and approached The Bridge for Housing Advice after she had received a notice giving her two months to leave her house...

Kelly's Story

Kelly became known to Housing Matters when she was referred by Charnwood Borough Council. At the time of the referral, Kelly was unable to manage her tenancy independently and debts were becoming unmanageable...

Phil's Story

Philip had been rough sleeping, on and off, for two years. We were aware of him through our Rough Sleeper work with partnership agencies but he was very difficult to engage...

Alice's Story

Alice, 17, first approached the Single Access Point (SAP) in the early stages of pregnancy. At the time she was sofa surfing having been asked to leave the family home due to physical aggression towards her mother...

Read All Case Studies