Opening Hours

Our Front Desk (located at John Storer House) opening times:

Monday, Tuesday, Thursday & Friday | 10.00am - 12.00pm | 2.00pm - 4.00pm

Wednesday | 2.00 - 4.00pm

Our Phonelines are operated during the following times:

Monday, Tuesday, Thursday & Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 1.30pm - 4.30pm

01509 260500 / 0800 038 5964
Local Lifesaver

Services

Independent, free and confidential...

Advice for Landlords

Available if you are a landlord living in Charnwood.

01509 260500

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We provide specialist housing advice, assistance and advocacy on all housing and homelessness related matters, specifically for landlords.

Charnwood Welfare Provision

Available if you are eligible for means tested benefits who are without money to purchase food or fuel.

0300 5610561

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Charnwood Welfare Provision is an emergency service available to assist people in crisis who are without food/gas/electricity.

Dynamic Framework

Available if you are male aged 18+, who is or will be under the supervision of The Probation Service in Leicester, Leicestershire or Rutland

01509 260500

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The Dynamic Framework provides advice & support to males in custody & the community who are under probation supervision & have an accommodation need.

Housing Advice

Available if you are over the age of 18 and living in Leicester, Leicestershire or Rutland

01509 260500

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The Housing Advice service provides specialist housing advice, assistance and advocacy on all housing and homelessness related matters.

Rough Sleeper Initiative - Supported Lettings

Available if you are over 18, and transitioning from rough sleeping to maintaining safe and secure housing

01509260500

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Our Supported Lettings Officers provide holistic support around accommodation and wellbeing needs

Rough Sleepers Initiative - Outreach

Available if you are over 18, are rough sleeping or facing imminent homelessness in LLR and have no other support options available.

01509 260500

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Homeless clients, with no alternative support options, are supported into a short-term accommodation options while long-term accommodation is sought.

Single Access Point

Available if you are 16-17 year and require advice around a housing issue or having a specific housing need.

01509 260500

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The Single Access Point is a homelessness prevention service which works with 16 and 17 year olds who are having difficulties where they are living.

talk²sort Mediation

Available if you are 11-19 years old in Leicester, Leicestershire or Rutland.

01509 260500

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The talk²sort mediation service works with young people aged 11-19 and families who may be having problems at home or with their relationships.

Tenancy Relations

Available if you are over the age of 18 with a private tenancy living in Charnwood.

01509 260500

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We have a Tenancy Relations Officer who specialises in providing assistance to tenants with any issues relating to a private tenancy.

Triage Services

Accessible for anyone as the initial point of contact for The Bridge.

01509 260 500

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Our Triage Team are the first point of contact for general enquiries and for people in crisis situations.

Jessica’s Story

Jessica rented privately with her 5 year old son and approached The Bridge for Housing Advice after she had received a notice giving her two months to leave her house...

Kelly's Story

Kelly became known to Housing Matters when she was referred by Charnwood Borough Council. At the time of the referral, Kelly was unable to manage her tenancy independently and debts were becoming unmanageable...

Phil's Story

Philip had been rough sleeping, on and off, for two years. We were aware of him through our Rough Sleeper work with partnership agencies but he was very difficult to engage...

Alice's Story

Alice, 17, first approached the Single Access Point (SAP) in the early stages of pregnancy. At the time she was sofa surfing having been asked to leave the family home due to physical aggression towards her mother...

Read All Case Studies