Opening Hours

Our Phonelines are operated during the following times:

Monday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Tuesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 1.30pm - 4.30pm

Thursday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm


Independent, free and confidential...

Advice for Landlords

Available if you are a landlord living in Charnwood.

01509 260500

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We provide specialist housing advice, assistance and advocacy on all housing and homelessness related matters, specifically for landlords.

Charnwood Welfare Provision

Available if you are eligible for means tested benefits who are without money to purchase food or fuel.

0300 5610561

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Charnwood Welfare Provision is an emergency service available to assist people in crisis who are without food/gas/electricity.

Housing Advice

Available if you are over the age of 18 and living in Charnwood

01509 260500

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The Housing Advice service provides specialist housing advice, assistance and advocacy on all housing and homelessness related matters.

Rough Sleepers Initiative

Available if you are over 18, are rough sleeping or facing imminent homelessness in LLR and have no other support options available.

01509 260500

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Homeless clients, with no alternative support options, are supported into a short-term accommodation options while long-term accommodation is sought.

Single Access Point

Available if you are 16-17 year and require advice around a housing issue or having a specific housing need.

01509 260500

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The Single Access Point is a homelessness prevention service which works with 16 and 17 year olds who are having difficulties where they are living.

talk²sort Mediation

Available if you are 11-19 years old in Leicester, Leicestershire or Rutland.

01509 260500

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The talk²sort mediation service works with young people aged 11-19 and families who may be having problems at home or with their relationships.

Tenancy Relations

Available if you are over the age of 18 with a private tenancy living in Charnwood.

01509 260500

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We have a Tenancy Relations Officer who specialises in providing assistance to tenants with any issues relating to a private tenancy.

Triage Services

Accessible for anyone as the initial point of contact for The Bridge.

01509 260 500

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Our Triage Team are the first point of contact for general enquiries and for people in crisis situations.

YES Project

Available if you are 15-24 and currently not in employment, education or training, across Leicester and Leicestershire.

0116 2574973

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The Youth Employability Support (YES) Project supports young people, aged 15-24 to take steps towards employment, education and training.

Jessica’s Story

Jessica rented privately with her 5 year old son and approached The Bridge for Housing Advice after she had received a notice giving her two months to leave her house...

Kelly's Story

Kelly became known to Housing Matters when she was referred by Charnwood Borough Council. At the time of the referral, Kelly was unable to manage her tenancy independently and debts were becoming unmanageable...

Phil's Story

Philip had been rough sleeping, on and off, for two years. We were aware of him through our Rough Sleeper work with partnership agencies but he was very difficult to engage...

Alice's Story

Alice, 17, first approached the Single Access Point (SAP) in the early stages of pregnancy. At the time she was sofa surfing having been asked to leave the family home due to physical aggression towards her mother...

Read All Case Studies