Opening Hours

Our Phonelines are operated during the following times:

Monday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Tuesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 1.30pm - 4.30pm

Thursday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Support Services

Any person who is rough sleeping can enter the Rough Sleepers Initiative, if they are in or returning to Leicestershire and Rutland.

Our Rapid Rehousing Officers will aim to meet with the client as soon as possible, to complete an initial assessment.

Clients who are not owed a main duty by the Local Authority and have no other options in terms of accommodation will be supported through the pathway and referred into a short term accommodation project for up to 6 weeks. During this time, long-term accommodation options are explored around the county.

Rough Sleepers Initiative

We can help find temporary accommodation options for those rough sleeping, whilst providing longer-term support.

The Rough Sleepers Initiative is set up to focus support upon those who are not owed a duty by the Local Authorities (whether this be because of not meeting the criteria to be deemed as priority need or other circumstances) but who are suffering homelessness, rough sleeping or of No Fixed Abode. There is a variety of reasons why a client may not be owed an accommodation duty. For example:

  • They may not be considered to meet the criteria for a priority need under homelessness legislation
  • They have become intentionally homeless from their last settled accommodation

We provide holistic support throughout a client's journey through the service, aiming to overcome barriers and address root causes that led to a client's homelessness.

what can we help with?
You can also self-refer to the Rough Sleepers Initiative.

The service provides a dedicated Rapid Rehousing Officer to assess a client's needs, explore temporary housing options, and provide advice and support to address any barriers that impact your ability to access or sustain accommodation.

In fact, throughout their time with service, the support available is flexible depending on the individuals needs and their journey; individuals with low needs can receive light support, allowing them to maintain a higher level of independence, while individuals with complex needs can receive intensive support with more time spent working with their Rapid Rehousing Officer. Sometimes lighter contact, like telephone support, is offered when clients are merely waiting for outcomes like Universal Credit.

how we can help?

Who is this service for?

Anyone aged over 18, living in (or returning to) Leicestershire or Rutland, who is also rough sleeping or experiencing homelessness.

Refer To Us

You can contact us via telephone or email, on 01509 260500 or

Refer To Us

Scott's Story

“My Rapid Rehousing Support Worker at The Bridge was able to support me. She dropped round food parcels when I needed them and referred me to other services like Turning Point."

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