Opening Hours

Our Phonelines are operated during the following times:

Monday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Tuesday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Wednesday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Thursday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Friday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Support Services

Do you need help managing your tenancy?

The Housing Support Service assists previously homeless and vulnerable people to address issues such as mental or physical health, and to manage their own tenancy and live independently to prevent homelessness.

Homelessness Transitions for Offenders Service

Available if you are over 18, have an offending history and are rough sleeping or experiencing homelessness across Leicester City, Leicestershire or Rutland.

01509 260500

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The Homelessness Transitions for Offenders (HTO) Service provides support to those who have an offending history who are homeless or rough sleeping.

Housing Matters

Available if you are single, over the age of 18 or families living in the county of Leicestershire.

0300 5610001

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Housing Matters is a housing related support service operating across the county of Leicestershire for either single people, couples or families.

Housing Matters Accommodation

Available if you are a single people, over the age of 18 and homeless.

0300 5610001

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The Housing Matters Accommodation Service is short-term, supported accommodation for single people, over the age of 18, who are homeless.

Rapid Rehousing Service

Available if you are over 18, are rough sleeping or facing imminent homelessness in LLR and have no other support options available.

01509 260500

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Homeless clients, with no alternative support options, are supported into a short-term accommodation options while long-term accommodation is sought.

Rutland Community Wellbeing Service

Available if you are over the age of 16, have a support need and living in Rutland.

01572 725805

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The Rutland Community Wellbeing Service helps Rutland citizens to improve their personal health and wellbeing and the overall welfare of the community

Kelly's Story

At the time of the referral, Kelly was unable to manage her tenancy independently and debts were becoming unmanageable due to her Employment and Support Allowance claim having been suspended...

Read All Case Studies