Opening Hours

Our Phonelines are operated during the following times:

Monday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Tuesday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Wednesday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Thursday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Friday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Support Services

The Homelessness Transitions for Offenders (HTO) Service provides support over an extended period of time to those who have an offending history who are homeless or rough sleeping, including those who will be of No Fixed Abode upon release from custody. We provide intensive support to help you secure accommodation, prevent future homelessness and reduce reoffending.

Homelessness Transitions for Offenders Service

The service enables offenders, or those with an offending history, who are also experiencing homelessness or rough sleeping, to receive intensive one-to-one support to address any barriers to accessing and securing suitable and sustainable accommodation, therefore reducing the risk of re-offending or future homelessness.

Areas of support include:

  • Specialist housing advice and options
  • Accessing accommodation
  • Support for those being released from prison to access accommodation
  • Support to move into, set up and sustain appropriate accommodation
  • Mental health and substance/alcohol misuse support and signposting to specialist services
  • Budgeting, accessing benefits and money management
  • Support to access training, education or volunteering opportunities
  • Support to address social isolation
what can we help with?

National Lottery Community Fund

funded by
You can also self-refer to our HTO Service.

The service provides a dedicated Homelessness Transitions for Offenders (HTO) Officer to assess your needs, provide housing advice, explore your housing options, and support to address any barriers that impact your ability to access or sustain accommodation. The HTO Officer will work with you to create an action plan to help you take positive steps towards reaching your goals.

how we can help?

Who is this service for?

Anyone aged over 18 with an offending history, living in (or returning to) Leicester City, Leicestershire or Rutland, who is also rough sleeping or experiencing homelessness can access the HTO service.

Refer To Us

If you would like to access or find out more information about the HTO Service, you can get in touch by phone or email. Alternatively, click the link below to make a referral. We also accept referrals from prisons, National Probation Service, DLNR CRC and a range of other agencies.

Refer To Us