Opening Hours

Our Phonelines are operated during the following times:

Monday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Tuesday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Wednesday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Thursday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Friday | 9.00am - 1.00pm | 2.00pm - 5.00pm

Customer Services

Our Customer Service Team are the first point of contact for general enquiries and for people in crisis situations; triaging enquiries for our specialist services.

Customer Services Support

What can we help with?

In addition to triaging enquiries for our specialist services, the Customer Services Team assist people living on a low income to access a range of help, such as:

  • Distribution of donated food parcels, subject to availability of donations
  • Signposting to a range of partner agencies that can help people access food parcels, meals, washing facilities and clothing
    • Referrals to SOFA for discounted furniture and household goods
    • Food vouchers/referral, on a first come first serve basis, on behalf of Elim Church, Baxter Gate Church and PACE
  • Issue Starter Packs of essential household items, based on need and eligibility, or referring on to The Good Gleaners Project
  • Providing a ‘Care of Address’ at The Bridge, for clients without a fixed address
  • Assessing eligibility for Charnwood Welfare Provision; emergency food and fuel provision for people in crisis
  • Signposting to local drop-in, advice and support services
what can we help with?

In partnership with

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How do we help?

Our friendly and knowledgeable Triage/reception staff will assess which services at The Bridge are most suitable and arrange an appointment or referral to access further advice or support.

how we can help?

Who is this service for?

As the first point of contact for interaction with The Bridge’s services, anyone over the age of 11 can independently access the Customer Service Team to make an enquiry or referral.

Refer To Us

If you would like to make a referral, or find out more information about the services available and eligibility criteria, you can get in touch by phone or email. Alternatively, click the link below to make a referral.

Refer To Us

Ben's Story

Ben approached The Bridge seeking help as he had ended his marriage due to physical and emotional abuse. Prior to this, Ben had a successful career and was hoping to set up his own business...

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