Opening Hours

Monday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Tuesday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Wednesday | Closed | 2.00pm - 4.30pm

Thursday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Friday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Advice Services

What is it?

The Leicestershire County Housing Advice Line is a free telephone advice service offering impartial information, advice and signposting on a wide range of housing related issues.

County Housing Advice Line

What can we help with?

Our Specialist Housing Advisors can help with the following issues:

  • Accessing funding to set up a new home
  • Accessing hardship funds
  • Choice Based Lettings
  • Disrepair
  • End of tenancy
  • Homelessness
  • Housing options
  • Landlord and tenant issues
  • Possession proceedings
  • Relationship breakdown
  • Rent and mortgage arrears
  • Fleeing domestic abuse
what can we help with?

Funded by

funded by
If you require urgent (out of hours) advice, please call Shelterline on 0808 800 444.

How do we help?

A Specialist Housing Advisor is on hand to answer your call; they will take your contact details and information about the issue that you are experiencing, before offering any advice. If we are busy, you can leave a voicemail and an Advisor will call you back within 2 working hours. In cases where you may require further advice and support, we will signpost you to another agency or a relevant service within The Bridge.

How do you access the service?

Call: 0300 003 7005

Calls to this telephone number are charged at a local rate, equivalent to an 01 or 02 number.

The County Housing Advice Line is operational during the following times:

Monday 9.30am – 1pm, 2pm – 4.30pm

Tuesday 9.30am – 1pm, 2pm – 4.30pm

Wednesday 2pm – 4.30pm

Thursday 9.30am – 1pm, 2pm – 4.30pm

Friday 9.30am – 1pm, 2pm – 4.30pm

how we can help?

Who is this service for?

The County Housing Advice Line provides advice for anyone over the age of 16, living in Leicestershire, excluding Leicester City, with a housing issue.

Diane's story

Diane contacted the County Housing Advise Line through Facebook, worried that she may lose her council tenancy due to rent arrears...

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