What can we help with?
Our Specialist Housing Advisors can help with the following issues:
- Accessing funding to set up a new home
- Accessing hardship funds
- Choice Based Lettings
- End of tenancy
- Housing options
- Landlord and tenant issues
- Possession proceedings
- Relationship breakdown
- Rent and mortgage arrears
- Fleeing domestic abuse
If you require urgent (out of hours) advice, please call Shelterline on 0808 800 444.
How do we help?
A Specialist Housing Advisor is on hand to answer your call; they will take your contact details and information about the issue that you are experiencing, before offering any advice. If we are busy, you can leave a voicemail and an Advisor will call you back within 2 working hours. In cases where you may require further advice and support, we will signpost you to another agency or a relevant service within The Bridge.
How do you access the service?
Call: 0300 003 7005
Calls to this telephone number are charged at a local rate, equivalent to an 01 or 02 number.
The County Housing Advice Line is operational during the following times:
Monday 9.30am – 1pm, 2pm – 4.30pm
Tuesday 9.30am – 1pm, 2pm – 4.30pm
Wednesday 2pm – 4.30pm
Thursday 9.30am – 1pm, 2pm – 4.30pm
Friday 9.30am – 1pm, 2pm – 4.30pm