Opening Hours

Our Front Desk (located at John Storer House) opening times:

Monday, Tuesday, Thursday & Friday | 10.00am - 12.00pm | 2.00pm - 4.00pm

Wednesday | 2.00 - 4.00pm

Our Phonelines are operated during the following times:

Monday, Tuesday, Thursday & Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 1.30pm - 4.30pm

01509 260500 / 0800 038 5964

Triage Services

What is it?

Charnwood Welfare Provision is an emergency service available to assist people in crisis who are without food/gas/electricity.

What can we help with?

  • Fuel vouchers
  • Food parcels for single people and families.
  • Hot food vouchers for George’s Fish and Chip Shop, on Leicester Road, for someone without cooking facilities.

Charnwood Welfare Provision

How do we help?

Our friendly and knowledgeable Triage/reception staff will assess your current situation against the eligibility criteria and support you to make a CWP application where appropriate. It can take up to a maximum of 1 full working day for an application to be processed and a decision to be made.

what can we help with?

Funded by

funded by
Did You Know: 23% of parents with children aged 18 and under skip a meal due to a lack of money for food. Whilst 13% have gone without eating for a whole day in the last 12 months.

Who can access the service?

Charnwood Welfare Provision is available to those with legitimate cause and reason who meet the eligibility criteria below (proof of evidence is required for a successful application to be made):

  1. Eligible for means tested benefits (examples include: Income related ESA, Income based JSA, Income Support, Pension Credit, Housing Benefit, Council Tax Support and Universal Credit)
  2. Live in Charnwood
  3. Without money to purchase food or pre-payment fuel due to an emergency/ crisis?
  4. Since April 2018 this is your first or second time requesting help from Charnwood Welfare Provision
how we can help?

Refer To Us

If you would like to make a referral, or find out more information about the services available and eligibility criteria, you can get in touch by phone or email.

Refer To Us

Clare's Story

Claire approached The Bridge for help with Food and Fuel provision after a number of unexpected bills following a sewerage leak at her property.

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