What information do you collect?
The Bridge (East Midlands) may collect the following information when you are a client accessing our services:
- Address including postcode
- Telephone number
- Date of birth
- National insurance number
- Details of your housing situation
- Other details about your personal circumstances
- Emergency contact details
There may be certain circumstances where you can respond with ‘I’d rather not say’ when we ask for some information from you; this will usually be when you are accessing a service delivered by The Bridge (East Midlands) and when that information is not necessary for us to be able to provide you with the best possible service.
This information may be collected via:
- Any paper forms we might ask you to complete
- Telephone conversations or face-to-face meetings
- Electronic forms completed on our website
- Information which we can get from the public (e.g. internet, newspapers etc.)
If you visit our website or social media pages, we may collect the following information:
- Which pages you visit
- The amount of time you spend on our website
- Whether you are a new visitor or returning visitor
- How you came to visit our website
- The type of device or browser you used
We will let you know before we collect your data whether it is part of a contractual or statutory requirement or obligation, and the possible consequences of you not providing us with the information (this means we have to do it because of the law).
Information we collect from other sources
We may receive your personal information from other sources, such as public databases, a friend, relative or member of the public who is concerned about you, or an organisation which has your permission to share the information with others.
We may also receive information from Children’s Social Care Services, a local authority or other professionals, including health practitioners, teachers, employers, etc.
How do you use my information?
Depending upon the purposes, we may process your information on the following legal basis:
- You have given us your clear and definite consent
- To enter into, or perform a contract with you
- To protect you
- For our legitimate business interests or activities as a not-for-profit organisation (charity)
- Where it is necessary to do something because it protects the public or other people
- To comply with the law or other legal obligation
We may use your information for the following reasons if you are a client:
- To help you and support you
- To respond to your enquiries
- To further our charitable aims
- As and when required by law
We may also anonymise and combine several people’s personal information to improve our services or for research. You will not be identifiable from this information.
How do you share my information?
We may share your information with the following parties for the following reasons:
Partner organisations: we may deliver some of our services in partnership with other organisations, both statutory (council services) and not-for-profit (charity). We may need to share your information to ensure you receive the best service possible from us.
Associated organisations: we may share data with other homelessness charities or charities which have similar aims to us. The information we share will be anonymised therefore they will not be able to identify you.
Police and social care services: there are sometimes reasons under data protection law which allow us to share your information without your consent or reasons when we have to share the information because the law says so. This can include the prevention and detection of crime, or to safeguard the welfare, or protect the safety, of vulnerable adults, children and young people.
Organisations who are supportive of our objectives: we may share data with other supportive organisations to further our charitable aims or for fundraising purposes. We only share your information for these reasons and when we have your clear and definite consent to do so. You have the option to change your mind at any time by contacting us using the details below.
How do you protect my information?
We take appropriate technical and organisational measures to ensure that we (and our service providers on our behalf) keep your information secure, accurate and up to date. The Bridge (East Midlands) has additional security measures in place to protect the sensitive personal data it processes.
How long do you hold my information?
We will retain your information for as long as is necessary to fulfil the purposes in this Notice. There may be occasions where we are required by law, or another legal obligation, to keep your information for longer. Different types of information are held for different lengths of time, all of which are recorded in our Retention of Personal Data Procedure. You can request deletion of your personal data at any time. See ‘what are my personal information rights’ below.
What are my personal information rights?
The General Data Protection Regulations (GDPR) give individuals the following rights:
The right to be informed: we must tell you how we are going to collect, record and hold your information. Typically, this is done via this privacy notice or we can provide you with more information during a face-to-face meeting.
The right of access: you can ask us to provide you with the information that we may hold about you.
The right to rectification: you can ask us to amend any information we may hold about you with may be wrong.
The right to erasure: you can ask us to delete your information. There are some circumstances, however, where we might not be able to delete your information, due to legal reasons or when we have a real and genuine interest to keep it.
The right to restrict processing: you can ask us to pause processing your information in some circumstances (e.g. if you are disputing the accuracy of the information we hold about you).
The right to data portability: you can ask us to transfer your information electronically to another organisation, in certain circumstances.
The right to object: you can object to us processing your data in certain circumstances (for example, profiling). If you no longer wish to receive communication from The Bridge (East Midlands), you can use the following methods to let us know:
- Using the unsubscribe link at the bottom of our emails
- Telephoning our office on 01509 260500
- In writing to:
Communication & Fundraising Manager
The Bridge (East Midlands)
38 Leicester Road
Rights in relation to automated decision making and profiling: you can ask for access to information about the reasoning behind any decisions automatically made by computers. You have the right to ask us to review any decision taken by automated means.
All of these rights are free to exercise, and we will aim to respond within one month of your request. You can make any of the above requests at anytime by contacting The Bridge (East Midlands) using the details which can be found below. We will assess your request and respond to you in writing.
What other information do I need to know?
If you are a young person accessing a service at The Bridge (East Midlands) please refer to this notice.
Some of our services are aimed at children and young people aged 11 to 19. Where possible, we will seek the consent of the parent/guardian, of a child under the age of 16, to collect, record and store the individual’s information. In circumstances where a child is accessing a service confidentially, we will use our professional judgement, whilst having due regard for the Gillick Competency and Fraser Guidelines (these help us to make an assessment about whether you can give your consent). If we have a real and genuine interest, we will share the personal information if it is in the public interest to do so. We will also lawfully share the information to protect the child from significant harm and to promote the welfare of that child.
Transfers of your personal information
At all times, it is our aim to record and store your information within the European Economic Area (EEA), as all countries within the EEA follow the same General Data Protection Regulations. If we need to record and store your information outside of the EEA, we will ensure that the country has data protection laws which are aligned to those of the EEA.
Third party sites
Changes to this privacy notice
We may update this notice from time to time. The latest version will be displayed on our website. If we make significant changes to this notice, we will inform you by email.
If you have any questions about this notice, you can contact us at:
Data Protection Lead
The Bridge (East Midlands)
38 Leicester Road
Tel: 01509 260500
Making a complaint
If you have a complaint about the way we have processed your information, you can make a complaint directly to us using the details above, and we will aim to address you concerns. Alternatively, you can direct your complaint to the Information Commissioners Officer by following this link, or to the Charity Commission by following this link.