Updated Thursday 2nd July 2020 at 2:45pm
Closure of premises:
In light of the new Government guidance, we have taken the tough decision to close our office from 4pm on Tuesday 24th March 2020 for the foreseeable future. This is not a decision we have taken lightly. But, we have done it to protect the well-being of our staff, clients, the community and in particular rough sleepers, who are statistically more likely to have developed underlying health conditions that make them at-risk to the coronavirus.
We are closely monitoring the situation and taking into account latest Government advice, in order to plan our re-opening.
We recognise that some of our client group often have increased vulnerabilities and, while we have made all efforts possible to remain open, we recognise our social responsibility in reducing the risks of spreading Covid-19.
Despite this, we will still be here to support you. Together, we can still fight homelessness and protect our communities.
What are we doing?
The Bridge (East Midlands) is working closely with Charnwood Borough Council and John Storer House to ensure support is available in these challenging times, working within Government guidelines.
You can view some recipes created especially with goods commonly found in a food parcel, on the Charnwood Food Poverty website.
If you are experiencing hardship and need support with food, please contact our new free phone line on 0800 038 5964.
Across the country, individuals and families are being plunged into financial uncertainty and potential housing crisis due to Covid-19. We have worked intensively to find new ways to keep our services running as best as possible, to advise and assist local people who are struggling through these unprecedented times.
We have expanded our existing telephone procedure will allow us to maintain a high level of service in these difficult times.
For assistance and advice, you can call our new free phone line on 0800 038 5964, during our extended opening hours of 9am – 1pm and 2pm to 5pm, Monday to Friday.
This phone line is free to call for everybody, including public phone boxes, making it accessible for rough sleepers.
Our switchboard has been adapted to direct you to the right place: ensuring that we are able to answer more calls, more efficiently, during this time of increased demand.
However, because of this vast increase in demand, there may be times that all our advisors are busy; in this case, please leave a voicemail with your name and contact details and one of our staff members will be in touch with you as soon as possible.
We also recognise the increased demand for food provisions, as vulnerable people are urged to stay home and more individuals suffer financial instability.
Therefore, delegated staff members will also be providing emergency community assistance such as food parcels, where possible. Food provision is being coordinated centrally and we are working closely with the Charnwood Food Poverty Group and Fareshare to ensure food availability is at its most efficient, but we cannot always guarantee that demand will be met during these times.
If you would like to support us with food provision and donate some goods, please drop us an email, call on 0800 038 5964, message us on Facebook or Twitter, or via the Charnwood Food Poverty Group website.
Current Government Guidance
If you develop symptoms of Covid-19 (such as a fever or new and persistent cough), you must:
- stay at home for at least 7 days. You should not leave your house, even to go shopping.
- if you live with other people, they should stay at home for 14 days. If they develop symptoms, they should stay at home for 7 days - even if that takes you over the initial 14 day period. You should not leave your house, even to go shopping.
The Government's current guidance is to 'stay alert'. This includes advice to:
- stay at home as much as possible
- work from home if you can
- limit contact with other people
- keep your distance if you go out (2 metres apart where possible)
- wash your hands regularly
Do not leave home if you or anyone in your household has symptoms.
Please be mindful of localised lockdowns, in efforts to contain and limit the spread of Covid-19.
A message to supporters:
Now, more than ever, your support will make a life-changing difference for many.
For as long as possible, and to the best of our ability, we will continue to work consistently to protect the homeless from the dangers of sleeping rough, support families thrust into financial uncertainty and advise those suddenly struggling with rent or mortgage payments.
Nobody should suffer homelessness – especially in the midst of a pandemic.
If you feel able to donate towards our services, you will be helping us continually adapt to these changing circumstances in order to help more local people.
For more information on donating to us in this time, please visit our Help Us
page, message us on Facebook, or email our Communications & Fundraising Manager at firstname.lastname@example.org.