Updated Monday 14th September 2020 at 13:30
Re-opening of premises:
After careful consideration, and with many safety procedures now in place, we have decided to re-open our doors to the public from Monday 14 September 2020. This will be for appointments and emergency cases only, for the foreseeable future.
We ask that for non-emergencies, and to book appointments, clients and professionals continue to call our expanded free phone line on
0800 038 5964.
We ask that any visitors abide by our new social distancing rules, in order to protect the well-being of our staff, clients, the community (in particular rough sleepers, who are statistically more likely to have developed underlying health conditions that make them at-risk to the coronavirus).
New safety procedures include:
- Socially distanced queue markers outside the building
- Visits to be by appointment only (with the exception of some emergencies)
- A video intercom doorbell to gain access to the Reception
- No more than two clients in the Reception at any one time
- Safety screens and sanitising points to be utilised around the building
- The wearing of masks in meeting rooms, except for exempted individuals
Together, we can still fight homelessness and protect our communities.
The Bridge (East Midlands) is working closely with Charnwood Borough Council and John Storer House, as well as with other members of the Charnwood Food Poverty Group, to ensure support remains available in these challenging times, working within Government guidelines.
If you are experiencing hardship and need support with food, please contact our new free phone line on 0800 038 5964.
You can view some recipes created especially with goods commonly found in a food parcel, on the Charnwood Food Poverty website.
Please check this website regularly for service updates from other local food bank and projects.
If you would like to support us with food provision and donate some goods, please drop us an email, call on 0800 038 5964, message us on Facebook or Twitter, or via the Charnwood Food Poverty Group website.
Across the country, individuals and families are being plunged into financial uncertainty and potential housing crisis due to Covid-19. We have worked intensively to find new ways to keep our services running as best as possible, to advise and assist local people who are struggling through these unprecedented times.
We have expanded our existing telephone procedure will allow us to maintain a high level of service in these difficult times.
For assistance and advice, you can call our new free phone line on 0800 038 5964, during our extended opening hours of 9am – 1pm and 2pm to 5pm, Monday to Friday.
This phone line is free to call for everybody, including public phone boxes, making it accessible for rough sleepers.
However, because of this vast increase in demand, there may be times that all our advisors are busy; in this case, please leave a voicemail with your name and contact details and one of our staff members will be in touch with you as soon as possible.
A message to supporters:
Now, more than ever, your support will make a life-changing difference for many.
For as long as possible, and to the best of our ability, we will continue to work consistently to protect the homeless from the dangers of sleeping rough, support families thrust into financial uncertainty and advise those suddenly struggling with rent or mortgage payments.
Nobody should suffer homelessness – especially in the midst of a pandemic.
If you feel able to donate towards our services, you will be helping us continually adapt to these changing circumstances in order to help more local people.
For more information on donating to us in this time, please visit our Help Us
page, message us on Facebook, or email our Communications & Fundraising Manager at firstname.lastname@example.org.