Updated December 2021
Our offices are now open in the afternoons on Mondays, Tuesdays, Thursdays and Fridays - 1.30pm to 4.30pm.
We are also available to contact through our phoneline on: 0800 038 5964 (free to phone)
When: Monday, Tuesday, Thursday and Friday - 9.30am – 12.30pm and 1.30pm to 4.30pm.
Wednesday - 1.30pm to 4.30pm
What we offer: All of our services will maintain operation. Until Government restriction ease, our work will be primarily online and telephone based, as it was throughout 2020. We will maintain the high quality of service we provide, always. If an emergency face-to-face appointment is needed, precautions will be taken.
If phone lines are busy: Because of the increase in demand, there may be times that all our telephone advisors are busy; in this case, please leave a voicemail with your name and contact details and one of our staff members will be in touch with you as soon as possible.
Together, we can still fight homelessness and protect our communities.
Food Parcels: We are still working closely with Charnwood Borough Council and John Storer House, as well as with other members of the Charnwood Food Poverty Group, to ensure support remains available in these challenging times, working within Government guidelines.
You can request a food parcel on: 0800 038 5964 (free to phone)
Need some recipe ideas for Food Parcel ingredients? Check out the Charnwood Food Poverty website.
Please check this website regularly for service updates from other local food bank and projects.
If you would like to support us with food provision and donate some goods, please drop us an email, call on 0800 038 5964, message us on Facebook or Twitter, or via the Charnwood Food Poverty Group website.
A message to supporters:
Now, more than ever, your support will make a life-changing difference for many.
For as long as possible, and to the best of our ability, we will continue to work consistently to protect the homeless from the dangers of sleeping rough, support families thrust into financial uncertainty and advise those suddenly struggling with rent or mortgage payments.
Nobody should suffer homelessness – especially in the midst of a pandemic.
If you feel able to donate towards our services, you will be helping us continually adapt to these changing circumstances in order to help more local people.
For more information on donating to us in this time, please visit our Help Us
page, message us on Facebook, or email our Communications & Fundraising Manager at firstname.lastname@example.org.