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30th Mar - 3rd Apr: closed
4th Apr: 14:00 - 16:30
5th Apr: 09:30 - 13:00 / 14:00 - 16:30

Housing Advice at The Bridge East Midlands


County Housing Advice Line

What is the County Housing Advice Line?

The Leicestershire County Housing Advice Line is a free telephone advice service offering impartial information, advice and signposting on a wide range of housing related issues. The service is for anyone aged over 16, living in Leicestershire (excluding Leicester City) with a housing related issue.

How does it work?

A Specialist Housing Advisor is on hand to answer your call promptly; they will take your contact details and information about the issue that you are experiencing, before offering any advice. If we are helping another caller, you can leave a voicemail with your contact details and an advisor will call you back within 2 working hours. In cases where you may require further advice and support, we will signpost you another agency or a relevant service at The Bridge.

What can we help with?

Our Specialist Housing Advisors can help with the following issues:

  • Homelessness
  • Housing Options
  • Choice Based Lettings
  • Possession Proceedings
  • Landlord and Tenant issues
  • Rent and mortgage arrears
  • End of Tenancy
  • Relationship breakdown
  • Disrepair
  • Accessing Hardship Funds
  • Accessing funding to set up a new home

How to access the service:


Calls to this telephone number are charged at a local rate, equivalent to an 01 or 02 number.

The advice line is operational during the following times:

Monday 9.30am – 1pm, 2pm – 4.30pm

Tuesday 9.30am – 1pm, 2pm – 4.30pm

Wednesday 2pm – 4.30pm

Thursday 9.30am – 1pm, 2pm – 4.30pm

Friday 9.30am – 1pm, 2pm – 4.30pm

If you require urgent (out of hours) advice, please call Shelterline on 0808 800 444.