Opening Hours

Our Phonelines are operated during the following times:

Monday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Tuesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Thursday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Case Studies

View our latest case studies and client stories from The Bridge

Victoria's Story

Victoria's Story

After a drastic change in circumstances, Victoria is lodging with a friend; usually supporting others, this was the first time Victoria had to reach out for help herself. She said:

“I’ve known about The Bridge for a long time because I’ve supported a lot of people when I was volunteering. When my relationship ended badly, I was left with nothing and no money. So, I’m staying on the floor of my friend’s home.

“He’s an elderly gentleman and he never leaves the house; I support him with washing, cooking, cleaning. But, when I moved in I realised that he only had £1.60 on this electricity meter and no hot water.

“We had no money and neither of us were getting paid for weeks, so I knew I had to ask for help. My friend didn’t know about The Bridge and said sometimes he just sits there in the dark. It was hard to accept I had to ask for help for the first time, but I did.”

Victoria was able to receive a Charnwood Welfare Provision utilities top-up from our Customer Services Team, and advice on where to get clothes or items as she wasn’t able to get her belongings from her previous home.

“It made the world of difference. You can’t go out when you haven’t got hot water to bathe in or if you can’t wash your clothes, feeling bad. You just end up laying there; the emotional toll is horrible.”

“We couldn’t have managed without the top-up. Even though I’m on someone’s floor at the moment, it’s better than my situation before. The Bridge were so quick and wonderful. Talking to Reception, they were lovely. I didn’t feel judged.”

“When I was volunteering, I referred so many people to The Bridge Reception for all sorts: food parcels, signposting, support. Having that one place that’s so consistent and who have proper, practical knowledge of what to do immediately is amazing.”

“I hope, in the future, they might be able to help us with our housing situation: the friend I am staying with can’t get up and down the stairs where he currently lives and he hasn’t left in maybe two years.”

“If anyone else is in the same situation, my first advice would be to ask The Bridge for support. I honestly can’t sing their praises enough.”

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