Opening Hours

Our Front Desk (located at John Storer House) opening times:

Monday, Tuesday, Thursday & Friday | 10.00am - 12.00pm | 2.00pm - 4.00pm

Wednesday | 2.00 - 4.00pm

Our Phonelines are operated during the following times:

Monday, Tuesday, Thursday & Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 1.30pm - 4.30pm

Support Services

View our latest Support Services case studies and client stories

Joe's Story

Rough Sleeping Initiative: Told by the Outreach Team

Joe's Story

Outreach is carried out in the early hours of the morning to engage with individuals who are rough sleeping. The Outreach Team tell Joe's Story.

Sep 26, 2022

Helen's Story

Charnwood Food Poverty Group: Your Store

Helen's Story

Helen worked with her partner in a special educational needs school, but had to stop working because of ill health during her pregnancy.

Sep 26, 2022

Linda's Story

Housing Matters

Linda's Story

Linda was referred to Housing Matters after neighbourly disputes got so bad that she knew she had to leave her address.

Jul 01, 2021

Joseph's Story

Homeless Offenders Service

Joseph's Story

Fleeing violence and determined to move forwards, Joseph has been engaging with the Homeless Offenders Service.

Jul 01, 2021

Sue's Story

Housing Matters

Sue's Story

After being offered a job, Sue relocated… but the job didn’t materialise. The money she had barely covered her initial moving costs.

Sep 18, 2020

Scott's Story

Rapid Rehousing Project

Scott's Story

Scott was made homeless suddenly after his marriage broke down. Having been allocated an empty flat, Rapid Rehousing continued to support him.

Sep 18, 2020

Steve's Story

Homeless Offenders Service

Steve's Story

Having been released from prison, Steve was homeless. He struggled to adjust to life in a hostel and was evicted.

Sep 18, 2020

Melvin's Story

Rough Sleeper Service

Melvin's Story

Melvin sought our support after he became homeless, having fleed Domestic Abuse.

Sep 02, 2019

Kelly's Story

Housing Matters

Kelly's Story

At the time of the referral, Kelly was unable to manage her tenancy independently and debts were becoming unmanageable.

Jul 15, 2018

Paul's Story

Housing Matters Accommodation

Paul's Story

Paul has suffered with his mental health since childhood, and as he became older he started to self-medicate using heroin and amphetamines.

Jul 12, 2018

David's Story

Housing Matters

David's Story

David was referred to Housing Matters having completed work with the Homeless Transitions team at The Bridge.

Jul 12, 2018

Kim's Story

Rutland Community Wellbeing Service

Kim's Story

Kim fled domestic violence with her three children and approached her local council in June to make a homelessness application.

Jul 12, 2018