Our Front Desk (located at John Storer House) opening times:
Monday, Tuesday, Thursday & Friday | 10.00am - 12.00pm | 2.00pm - 4.00pm
Wednesday | 2.00 - 4.00pmOur Phonelines are operated during the following times:
Monday, Tuesday, Thursday & Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm
Wednesday | 1.30pm - 4.30pm
Rough Sleeping Initiative: Told by the Outreach Team
Outreach is carried out in the early hours of the morning to engage with individuals who are rough sleeping. The Outreach Team tell Joe's Story.
Sep 26, 2022
Charnwood Food Poverty Group: Your Store
Helen worked with her partner in a special educational needs school, but had to stop working because of ill health during her pregnancy.
Linda was referred to Housing Matters after neighbourly disputes got so bad that she knew she had to leave her address.
Jul 01, 2021
Homeless Offenders Service
Fleeing violence and determined to move forwards, Joseph has been engaging with the Homeless Offenders Service.
After being offered a job, Sue relocated… but the job didn’t materialise. The money she had barely covered her initial moving costs.
Sep 18, 2020
Rapid Rehousing Project
Scott was made homeless suddenly after his marriage broke down. Having been allocated an empty flat, Rapid Rehousing continued to support him.
Having been released from prison, Steve was homeless. He struggled to adjust to life in a hostel and was evicted.
Rough Sleeper Service
Melvin sought our support after he became homeless, having fleed Domestic Abuse.
Sep 02, 2019
At the time of the referral, Kelly was unable to manage her tenancy independently and debts were becoming unmanageable.
Jul 15, 2018
Housing Matters Accommodation
Paul has suffered with his mental health since childhood, and as he became older he started to self-medicate using heroin and amphetamines.
Jul 12, 2018
David was referred to Housing Matters having completed work with the Homeless Transitions team at The Bridge.
Rutland Community Wellbeing Service
Kim fled domestic violence with her three children and approached her local council in June to make a homelessness application.