Our Phonelines are operated during the following times:
Monday | 9.30am - 12.30pm | 1.30pm - 4.30pm
Tuesday | 9.30am - 12.30pm | 1.30pm - 4.30pm
Wednesday | 9.30am - 12.30pm | 1.30pm - 4.30pm
Thursday | 9.30am - 12.30pm | 1.30pm - 4.30pm
Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm
County Housing Advice Line
Diane contacted the County Housing Advice Line through Facebook, worried that she may lose her council tenancy due to rent arrears
Jul 14, 2018
Single Access Point
Alice, first approached the SAP in the early stages of pregnancy. She was sofa surfing having been asked to leave the family home due to aggression.
Jul 13, 2018
Jay was referred to talk²sort as he was no longer on speaking terms with his mother, following an argument.
Customer Services Support
At the age of 54, Ian was forced into homelessness and rough sleeping on the occasions he was not able to seek shelter with relatives.
Jul 12, 2018
Karl approached The Bridge for advice on finding alternative accommodation following a disastrous breakdown in relationship with is long term partner.
Housing Matters Accommodation
Paul has suffered with his mental health since childhood, and as he became older he started to self-medicate using heroin and amphetamines.
David was referred to Housing Matters having completed work with the Homeless Transitions team at The Bridge.
When Jane (56) self-referred to the Moneywise Plus Service she struggled with her confidence and found talking to new people challenging.
Rough Sleeper Programme
Upon approaching The Bridge, Dan had exited rehab for alcohol and drug addiction after not agreeing with elements of the programme.
Rutland Community Wellbeing Service
Kim fled domestic violence with her three children and approached her local council in June to make a homelessness application.
When Lisa had first contact with The Bridge she was 16 and experiencing homelessness following a relationship breakdown with family which included...
Isaac contacted the talk²sort Mediation Service after coming across The Bridge on social media. At the time Isaac was lonely, isolated because of...
Jane came to The Bridge for advice as she was homeless and currently in temporary accommodation, supplied by the Local Authority.
When Ted first interacted with YES, he heavily relied on his mum to talk for him. He wouldn’t make eye contact and would only respond with one word...
Since the death of her husband in 2015, Nita had struggled with numerous complex issues which had compounded her sense of despair and isolation.
Jordan suffered with anxiety, depression and autism. Upon first meeting with Jordan, it was very hard to communicate.
Jun 05, 2018
Philip had been rough sleeping, on and off, for two years. We were aware of him through our Rough Sleeper work but he was very difficult to engage.
As you are aware, the Coronavirus is still active in the UK and has specific risks associated with the people we work with, including those who are homeless and or rough sleeping. As a responsible service provider, and employer, we are taking proactive measures to protect our clients and our workforce. As a consequence, there may be some minor interruptions to our service delivery, but hopefully these will be minimal.
Thank you for your patience and understanding.