Opening Hours

Our Phonelines are operated during the following times:

Monday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Tuesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Thursday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Case Studies

View our latest case studies and client stories from The Bridge

Jordan's Story

Jordan's Story

Jordan was referred by Voluntary Action Leicestershire. He suffered with anxiety, depression and autism. Upon first meeting with Jordan, it was very hard to communicate as he would reply with one word answers and have his mum present, though this relationship was also strained.

His confidence was extremely low and he would spend most of his time indoors at home feeling insignificant when compared to his brother.

The first step with Jordan was to meet regularly to help improve his confidence and empower him to take ownership of his support plan and goals.

The next step was to access help available for Jordan which he and his family had not known about. He obtained a gym pass and counselling through his GP to help improve his mental health and confidence. He also accessed Soft Touch Arts, where Jordan discovered he had an amazing singing voice and was supported to produce his own songs.

Jordan was also supported financially. He needed to attend an absence hearing in order to appeal the previous decision to revoke his Personal Independence Payment (PIP), after all evidence was submitted this was re-awarded.

Jordan and his mum have also subsequently improved their relationship through better communication; supported by the Mediation team at The Bridge.

Jordan is now enrolled at college, hoping to achieve his GCSE’s in Maths and English. Upon closing his case, he was referred to the Social Inclusion Team to ensure he receives support going forward.

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