Opening Hours

Our Phonelines are operated during the following times:

Monday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Tuesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Thursday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Case Studies

View our latest case studies and client stories from The Bridge

Diane's story

Diane's story

Diane contacted the County Housing Advice Line through Facebook, worried that she may lose her council tenancy due to rent arrears.

Diane lived in a two bedroom house on her own, causing her to get into rent arrears due to under-occupying her property. When Diane was working, the property was affordable. But now in receipt of Universal Credit, Diane was struggling to keep up with payments.

As a result of the historic rent arrears, £57 per week was being deducted from Diane’s benefit payment, which she could not afford. Diane contacted HMRC and successfully got them to reduce the deduction to £20 per week.

Diane had lived in council accommodation since 1984 and no legal action had ever taken place, yet. Diane was worried this may become the case so was seeking advice to avoid any action.

Before contacting The Bridge, Diane had started on the right path and had already registered with Harborough Homesearch so that she could access a smaller property.

The Housing Advisor advised Diane that, whilst looking for a smaller property, she could apply to the Local Authority for Discretionary Housing Payments and advised her to inform the Housing Income department that she had submitted an application.

Diane was also advised to apply to the Mutual Exchange Register as there may be people that needed to move from 1 bedroom to 2 bedroom accommodation.

Due to the County Housing Advice Line being a one-off advice service, Diane is handling her tenancy situation independently with the County Housing Advice Line’s advice in mind, and knows to contact us if any other issues arise.

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