Opening Hours

Our Phonelines are operated during the following times:

Monday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Tuesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Thursday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Case Studies

View our latest case studies and client stories from The Bridge

David's Story

David's Story

David was referred to Housing Matters having completed work with the Homeless Transitions team at The Bridge.

During that support, David had been offered a flat with Melton Borough Council and was due to move in.

Having previously been homeless, David had nothing in order to set up his tenancy. It is one thing to have a roof over your head, but another to live safely and securely under it. Therefore, David needed help to secure basic equipment such as white goods and furniture.

Additionally, David needed help in managing his finances such as the receipt of universal credit, applying for the housing element and ensuring that this gets paid directly to the landlord.

In order to achieve this and support David, charity applications were made to obtain furniture and essential household items for his new home. David was then supported to liaise with Melton Borough Council to have his rent be paid directly to them, to set up direct debits to pay council tax and help to budget his money to help prevent future homelessness.

David was also supported to find ways that he could independently remember appointments, interview dates and times as to avoid sanctioning and letting potential employers down.

David has now cleared some of his debts and feels confident to call up companies and set-up payment plans or arrange appointments for himself. David now attends all his appointments and is continuing to attend interviews for employment and has completed an NVQ English course to add to his skills for work.

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