Opening Hours

Our Front Desk (located at John Storer House) opening times:

Monday, Tuesday, Thursday & Friday | 10.00am - 12.00pm | 2.00pm - 4.00pm

Wednesday | 2.00 - 4.00pm

Our Phonelines are operated during the following times:

Monday, Tuesday, Thursday & Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 1.30pm - 4.30pm

Case Studies

View our latest case studies and client stories from The Bridge

Darren's Story

Darren's Story

Darren was homeless for a number of years on release from prison, but took the steps needed to address his addiction problems and is now housed and planning his future.

“I was sleeping in parks, bushes, on sofas… I would present to the council, who recommended The Bridge, and that’s where the support started really. I was surrounded by temptation.

“I felt welcomed. They gave me directions, telling me how to apply for housing but also doing a lot themselves behind the scenes.

“Even when I missed appointments, or had bad days, the Reception team would always accept me again. It meant a lot, because I felt like I had burnt a lot of bridges elsewhere. Battling addiction, it was hard to get myself along the process, but they never gave up on me.

“They would chat to you whether you’re having the worst day, or a successful day. They understand. I can’t speak highly enough of them.”

Darren would often present to the reception for food parcels, a hot drink, or to use the phones to actively find himself a rehab.

“One of the main things was the food they would provide. Sometimes that’s all you had for the day. They’d always give whatever they had and it would set you up for the day. I’d feel more energised and replenished to be able to go to appointments or try and sort things out.

“They always had a next option. Individuals like myself, especially with addiction, you feel easily judged, but the staff at The Bridge were different. It felt almost like family, with the reception staff.”

Darren is now housed in a suitable rehab, detoxed and actively healing from his alcohol addiction. He has started driving lessons and enjoys cooking for the other residents two days a week.

“I feel so optimistic now. The options have opened up and I can’t believe where my life is at the moment. It’s a big step.”

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