Opening Hours

Our Phonelines are operated during the following times:

Monday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Tuesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Thursday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

01509 260500 / 0800 038 5964

Customer Services

View our latest Customer Services case studies and client stories

Victoria's Story

Customer Services

Victoria's Story

After a drastic change in circumstances, Victoria had to receive Charnwood Welfare Provision for the first time.

Jul 01, 2021

 Clare's Story

Charnwood Welfare Provision

Clare's Story

Clare approached The Bridge for help with Food and Fuel provision after a number of unexpected bills following a sewerage leak at her property.

Jul 30, 2018

 Ben's Story

Customer Services Support

Ben's Story

Ben approached The Bridge seeking help as he had ended his marriage due to physical and emotional abuse.

Jul 23, 2018

 Ian's Story

Customer Services Support

Ian's Story

At the age of 54, Ian was forced into homelessness and rough sleeping on the occasions he was not able to seek shelter with relatives.

Jul 12, 2018

Dear Visitor

As you are aware, the Coronavirus is still active in the UK and has specific risks associated with the people we work with, including those who are homeless and or rough sleeping. As a responsible service provider, and employer, we are taking proactive measures to protect our clients and our workforce. As a consequence, there may be some minor interruptions to our service delivery, but hopefully these will be minimal.

Thank you for your patience and understanding.

Close