Opening Hours

Our Phonelines are operated during the following times:

Monday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Tuesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Wednesday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Thursday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Friday | 9.30am - 12.30pm | 1.30pm - 4.30pm

Case Studies

View our latest case studies and client stories from The Bridge

Alice's Story

Alice's Story

Alice, 17, first approached the Single Access Point (SAP) in the early stages of pregnancy. At the time she was sofa surfing having been asked to leave the family home due to physical aggression towards her mother.

Initially, SAP helped by processing referrals to suitable supported accommodation projects for mothers and children but Alice decided that housing via Local Authority was her preferred outcome. However, concerns arose as the likelihood of securing a tenancy in time for the arrival of her baby was marginal, at best.

In the meantime, SAP received a call from one of the supported accommodation projects inviting Alice to an interview. Alice agreed to have a look around but made no promises that she would accept a place.

Despite initial hesitations, Alice decided she was keen to accept a vacancy as one becomes available. She has now moved in, is settled and has since had her baby.

“I’m starting to feel really positive about my future. My relationship with my mum has also really improved since being in stable accommodation”

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