Opening Hours

Monday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Tuesday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Wednesday | Closed | 2.00pm - 4.30pm

Thursday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Friday | 9.30am - 1.00pm | 2.00pm - 4.30pm


Everyone working for us has the power to make a difference!

Youth Homelessness Officer

Single Access Point


The post holder will work closely with the Advice Services Team Manager and will be responsible for achieving challenging targets within the Single Access Point. The post holder will be responsible for working with 16/17 year olds to resolve their housing issues and prevent homelessness, via the Single Access Point. The SAP is a key element of the Borough Council’s multi agency homelessness prevention framework. This pioneering, award winning work has had a significant impact upon homelessness amongst 16/17 year olds since its development in 2008, and will continue to shape future policy and strategy.

Person Specification

  • An understanding of housing issues, housing law, homelessness legislation and Children’s Act 2004
  • Knowledge of Children’s Social Care duties to 16 and 17 year olds that can be readily evidenced
  • The ability to accurately assess a young person’s housing circumstances and potential available options coupled with a working knowledge of Homelessness Law
  • Some experience of liaising and working with voluntary and statutory sector agencies
  • The ability to work well under pressure and to maintain positive working relationships
  • A high level of written and verbal communication skills including the ability to professionally challenge and/or advocate for clients
  • Experience of using a case management system to accurately record case notes and observations
  • Understanding of key safeguarding issues and processes
  • The ability to work positively with vulnerable people who may display challenging or difficult behaviour
  • The ability to work on your own initiative, contribute to team issues and effectively use supervision

Job Summary

Job Type

Full Time




up to £23,069 (dependent on experience)

Close Date

Sep 30, 2019 - 09:00

Interview Date

Oct 10, 2019

Apply Online