Opening Hours

Monday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Tuesday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Wednesday | Closed | 2.00pm - 4.30pm

Thursday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Friday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Easter Opening Hours

Friday 19th April | Closed

Monday 22nd April | Closed

Tuesday 23rd April | Closed

Wednesday 24th April | Normal hours resume | Closed | 2.00pm - 4.30pm


Everyone working for us has the power to make a difference!

Homelessness Transitions for Offenders Mediator


The Homelessness Transitions for Offenders (HTO) service is funded by the Big Lottery Fund and works with people who have an offending history, including both offenders in custody and in the community, who disclose they are of no Fixed Abode or that they will be street homeless upon release. The programme, working with the Prison Resettlement Teams, will strengthen the pathway, and offer earlier interventions, to prisoners who are due for release with No Fixed Abode, and will therefore reduce the flow of rough sleepers to the street.

The HTO service will be operational across Leicestershire, Leicester City and Rutland and prisons which services these areas.

The role of the HTO Mediator is to support adults, with an offending history, who are experiencing family conflict, poor emotional wellbeing, poor mental health and social exclusion. The post holder will undertake a diverse role within our Mediation Service which focuses on early prevention and intervention in order to prevent/relieve homelessness and improve the mental wellbeing of offenders. You will be required to process referrals that are received and contact clients and other professionals where appropriate.

You will work with offenders and their families by providing individual and joint mediation appointments to explore issues, problems and conflicts and support and empower them to identify realistic and achievable ways of moving forward and making change. You will work holistically and creatively adapting the way that you work to meet the needs of vulnerable client groups.

Person Specification

  • One years’ experience of working with vulnerable adults, preferably with a focus on offenders
  • Awareness of the current issues for homeless people and offenders and the potential impact on accessing services and/or accommodation
  • Knowledge and understanding of the key principles of mediation and how this is related to issues of conflict and well-being within families and the home
  • An understanding of how poor mental health and emotional wellbeing can result in issues such as substance misuse, self-harm, anxiety, depression and emotional and behavioural difficulties
  • A working knowledge of the Windows operating systems and software including Microsoft Office, which can be demonstrated
  • Proven experience of safeguarding processes and issues
  • The ability to communicate effectively with people both verbally and in writing, including the ability to communicate and mediate in conflict situations
  • The ability to assess needs, create action plans and motivate people to achieve their goals
  • A high level of commitment to and understanding of the principles of confidentiality
  • The ability to remain calm in challenging situations and in environments where emotions are heightened

Job Summary

Job Type

Part Time




Up to £23,069 FTE (dependent upon experience)

Close Date

Apr 25, 2019 - 09:00

Interview Date

May 02, 2019

Apply Online