Opening Hours

Monday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Tuesday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Wednesday | Closed | 2.00pm - 4.30pm

Thursday | 9.30am - 1.00pm | 2.00pm - 4.30pm

Friday | 9.30am - 1.00pm | 2.00pm - 4.30pm


Everyone working for us has the power to make a difference!

Referral Hub Coordinator

Fixed Term until 31st March 2020


We are looking for a highly motivated and committed individual to receiving, assessing and processing referrals for floating support and accommodation for our Housing Matters Service. This role will include undertaking initial assessments of referrals, coordinating referrals with our partner organisations (NCHA and Falcon Support Services) and management of the waiting list.

You will have excellent organisational skills and have the ability to assimilate complex information and processes. You will have exceptional people skills, be a strong communicator and someone who has a passion for helping and supporting vulnerable people. In return, we offer opportunities to develop and build your skills and knowledge as part of our high performing team.

For an informal chat about the role please call 01509 260500 and ask to speak to Molly Boggis, Support Services Team Manager.

Person Specification

  • A basic knowledge and understanding of the key principles involved in delivering a high quality Housing Support service
  • Good working knowledge of Housing and Homelessness legislation
  • The ability to work in partnership with existing partners and develop new working relationships with external colleagues from both the voluntary and statutory sectors
  • The ability to assess need and risk, whilst motivating people to identify and achieve their goals
  • Good working knowledge of benefits & income maximisation
  • The ability to work positively with vulnerable people who may display challenging or difficult behaviour
  • Experience of using a case management system to accurately record case notes and observations
  • Understanding of key safeguarding issues and processes
  • A high level of written and verbal communication skills, including the ability to professionally challenge and/or advocate for clients
  • The ability to work on your own initiative and manage multiple tasks within a pressured environment

Job Summary

Job Type

Full Time


37 Hours


Upto £19,782 (Dependant on Experience)

Close Date

Jul 22, 2019 - 09:00

Interview Date

Jul 30, 2019

Apply Online